ARLA/CLUSTER: Reino Unido: Dinheiro de volta para clientes de banda larga quando as coisas dão erradas

[João Costa > CT1FBF]

Money back for broadband and landline customers when things go wrongOfcom
report broadband and landline customers will get money back from their
providers when things go wrong, without having to fight for it, from Monday
(1 April).

They say: Previously, only around one in seven broadband or landline
customers who suffer delayed repairs, installations or missed engineer
appointments have received compensation from their provider; and even then,
only in small amounts.

So Ofcom has intervened to ensure fairness for customers, while giving
companies a strong incentive to avoid delays occurring in the first place.

The UK’s largest broadband and landline providers have agreed to compensate
customers when they experience these delays, without having to ask.

BT, Sky, TalkTalk, Virgin Media and Zen Internet had already signed up to
the scheme. Ofcom has today announced that EE, Hyperoptic, Plusnet and
Vodafone have also agreed to the new terms. Hyperoptic and Vodafone will
start paying compensation automatically later this year, while EE expects
to be able to start paying automatically next year. Together, the firms
that have committed account for more than 95% of broadband and landline
customers in the UK.

Read more on the Ofcom website
https://ofcom.cmail19.com/t/i-l-nuhire-wklhtkyut-u/
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