ARLA/CLUSTER: Regulador britanico multou em 900 000 Libras empresa telefónica KCOM por falhas em comunicações de emergencia

[João Costa > CT1FBF]

KCOM fined £900,000 for emergency-call failure

Ofcom has fined *KCOM* £900,000, after uncovering a serious weakness in the
telecoms company’s emergency-call service.

An Ofcom investigation found that KCOM, which operates the main telephone
and broadband network in Kingston upon Hull, broke an important rule
designed to ensure everyone can contact the emergency services at all
times. This is crucial to public health and safety.

We found that all emergency calls from customers in the Hull area relied on
a particular telephone exchange in York, which flooded in the wake of Storm
Eva. As a result, 74 attempted calls to 999 or 112 from 34 different
numbers failed to connect for around a four-hour period.

Ofcom expects telephone companies’ emergency-call services to be resilient.
They should ensure, to the greatest extent possible, that emergency calls
can be connected at all times, even in challenging circumstances.
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