ARLA/CLUSTER: Vodafone multada pela Ofcom em 4,6 milhões de Libras por maus serviços ao clientes

[João Costa > CT1FBF]

Vodafone fined £4.6 million for failing customers

*Vodafone* will be fined a total of £4,625,000 by Ofcom for serious and
sustained breaches of consumer protection rules.

The figure is made up of two penalties which are the result of
investigations into Vodafone completed by Ofcom today.

One investigation <http://ofcom.cmail19.com/t/i-l-kkftlt-ptyulkdr-k/> found
that Vodafone took money from pay-as-you-go customers without providing a
service in return.  This was as a result of problems that occurred when
Vodafone moved customers to a new billing system.

A second investigation <http://ofcom.cmail19.com/t/i-l-kkftlt-ptyulkdr-u/>
uncovered flaws in Vodafone’s complaints handling procedures.

A news release is available summarising Ofcom’s findings
<http://ofcom.cmail19.com/t/i-l-kkftlt-ptyulkdr-o/>.
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