ARLA/CLUSTER: Não é só em Portugal que é difícil terminar com os contractos de fidelização.!

[João Costa > CT1FBF]

Contract cancellation questionnaire

*Ofcom* is inviting consumers who have recently tried to, or succeeded in,
terminating their phone, broadband or pay TV contract to get in touch and tell
Ofcom about their experience
<http://ofcom.cmail20.com/t/i-l-tiiyhit-ptyulkdr-k/>.

Ofcom receives a significant number of complaints about the difficulties
experienced by consumers trying to exit their contracts. In June this year,
it launched a monitoring and enforcement programme
<http://ofcom.cmail20.com/t/i-l-tiiyhit-ptyulkdr-u/> to look closely at the
cancellation and termination arrangements of different providers,
identifying where they seem to be making it difficult for customers to
leave.

To help it understand these difficulties, Ofcom also conducts industry
research and analyses complaints data. To support that work, it would like
to hear directly from consumers about their own experiences.
Ofcom will not publish responses to the questionnaire, but will use them to
inform its monitoring and enforcement work.
Ofcom cannot handle individual complaints, but provides advice on how to
make a complaint. <http://ofcom.cmail20.com/t/i-l-tiiyhit-ptyulkdr-o/>
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